Shipping policy

Shipping Policy

azaleatea.com is owned and operated by VEYA GLOBAL TRADING LIMITED (Company No. 16911129), registered in the United Kingdom.

Order Fulfilment

To ensure the freshness and quality of our teas, all orders are carefully packed and dispatched through our international fulfilment network. Depending on product availability, orders may be fulfilled from different partner facilities.

Processing & Delivery

Orders are typically processed within 1–3 business days. Estimated delivery times and available shipping options will be displayed at checkout based on your location. We currently deliver to the United Kingdom, the Middle East, and selected international destinations.

Shipping Costs & Duties

Shipping fees are calculated at checkout based on your location and order weight. For international orders, additional duties or taxes may apply depending on local regulations. These charges, if any, are determined by the destination country.

Tracking

All orders include tracking information once dispatched. While we strive to ensure timely delivery, please note that delays may occasionally occur due to courier operations, customs procedures, or other factors beyond our control.

If you have any questions regarding your order or delivery, please contact us at ying@azaleatea.com.